FAQs

Welcome to Sokopet! We are committed to providing a clear and transparent experience. Below are answers to some of our most common questions.

Shipping

Where do you ship to?
Currently, we are proud to serve and ship exclusively to customers within the United States.
How much does shipping cost, and how long does it take?
We are pleased to offer Free Standard Shipping on all orders. Our total delivery time is a combination of two stages:
- Order Processing: 1-3 Business Days.
- Transit Time: 5-9 Business Days.

Therefore, you can expect your order to arrive within 6 to 12 business days. For a complete breakdown, please see our full Shipping Policy.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also check the status of your order at any time on our dedicated Order Tracking page.

What payment methods do you accept?
We accept a wide variety of secure payment methods, including:
- Major Credit Cards: (Visa, Mastercard, American Express, Discover, Diners Club)
- Digital Wallets & Accelerated Checkouts: (Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal)

All prices and transactions are processed in US Dollars (USD). For more details, please see our Payment Policy.

Is my payment information secure?
Absolutely. Your security is our highest priority. Our store is powered by Shopify and is Level 1 PCI DSS compliant. All payment information is encrypted and processed through a secure SSL connection, ensuring your personal data is protected.

What is your return policy?
We offer a straightforward 30-day return policy from the date of delivery, with free return shipping for all eligible items. We want you to shop with complete confidence. For a full list of conditions and exceptions, please read our complete Return & Refund Policy.

How do I start a return?
Simply email our support team at support@sokopet.com with your Order Number and a photo of the item's condition. If your return is approved, we will provide a pre-paid shipping label and complete instructions.

Are your products new?
Yes. Every product sold on sokopet.com is Brand New.
How can I contact your support team?
Our US-based team is here to help!
For all inquiries, the best way to reach us is by emailing support@sokopet.com. We respond to all emails within 24 business hours.
For urgent questions about an existing order, you can also reach us by phone during our business hours at +1 (813) 937-4041
For complete details, please visit our Contact Us page.